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Got questions?

Frequently Asked Questions

Can't find your answer? (740) 361-2306 or chat below.

Do I need an appointment?

No — walk in anytime Mon–Fri 10am–6pm. Booking online just reserves your time slot so you're not waiting.

How long does a repair take?

Screen replacements: 45–90 min. Battery: 30–60 min. Charging port: 30–60 min. Water damage: same-day assessment. Laptops: 1–3 days.

How much does it cost?

Screens from $79. Batteries from $29. Charging port cleanings from $30 (replacement costs more). We quote the exact price before starting — no surprises.

Will I lose my data during a repair?

Screen, battery, and charging port repairs never touch your data. For water damage, we take every precaution — but always back up via iCloud or Google before bringing it in. We also do data transfers to a new phone from $50.

What warranty do you offer?

90-day parts and labor warranty on all hardware repairs. Battery replacements get 1 year. If a part we installed turns out defective within that window, we replace it at no charge. (Accidental damage — like dropping it again — isn't covered, but we'll always give you a fair repair price.)

What if you can't fix my phone?

You pay nothing for the attempt. No fix, no fee. Diagnosis is free if we don't have to open the device; if we do, it's a $25 minimum that applies toward your repair.

Do you buy phones?

Yes — working phones and phones with a cracked screen that still power on. Cash on the spot. We don't pay for water-damaged or dead phones, but we'll recycle them for you free.

Do you sell used phones?

Yes — tested, warrantied used iPhones and Androids at fair prices. Browse the devices page or call ahead to check stock.

Do you fix Samsung phones?

Yes — Galaxy S series, A series, and more. We carry screens and batteries for the most popular Samsung models.

Can you fix a phone that won't turn on?

Often yes. We diagnose the cause — dead battery, failed port, or board failure — and repair what's fixable. If it's truly dead and unrepairable, there's nothing anyone can do, but we'll tell you straight.

Do you fix iPads?

Yes — screen, battery, and charging port for most iPad models including mini and Pro.

Can you remove ads and popups from my phone?

Yes — if your phone is full of pop-up ads or spam apps you never installed, we track down the adware and clean it out from $40, without wiping your photos or contacts.

Do you do laptop repairs?

Yes — screen, keyboard, and battery on MacBooks and Windows laptops. Also virus removal, OS reinstalls, SSD upgrades.

My phone got wet — what should I do?

Power it OFF immediately. Do NOT plug it in. Do NOT put it in rice (myth). Bring it to us as fast as possible — every hour matters.

Do you unlock phones?

Yes — carrier unlock for $20. Works on most GSM and CDMA carriers.

Still have a question?

Call us, chat below, or walk in.

Save on repairs

Specials & Deals

Real savings on real repairs. No gimmicks, no fine print — just honest prices from your local shop.

Fall Special

Screen Repair — $10 Off

Any iPhone or Samsung screen replacement. Walk in, mention this deal, save $10 instantly.

  • Same-day service on most models
  • 90-day parts & labor warranty
  • Exact price before we start
Book Screen Repair
Best Value

Battery + Port Combo — Save $15

Get both your battery and charging port serviced in one visit. One trip, two fixes, $15 off the combined price.

  • 1-year warranty on battery
  • Charging port cleaned or replaced
  • Phone back same day
Book Combo Repair
New Customers

First Visit — $10 Off Any Repair

First time at Marion Phone Repair? Take $10 off any repair over $50. No coupon needed — just mention you're new.

  • Works on any repair service
  • No minimum besides $50
  • One per customer
Get a Quote
Students & Seniors

10% Off With Valid ID

Show a student ID or proof of age 60+ and save 10% on any repair. Stackable with first-visit discount.

  • Any repair service qualifies
  • Valid student or senior ID required
  • Can combine with first-visit offer
Book a Repair
Data Safety

Free Backup Check With Any Repair

We'll verify your iCloud or Google backup is current before we start any repair — free, no extra charge. Peace of mind your photos and contacts are safe.

  • iCloud & Google backup verification
  • No extra charge
  • Takes 5 minutes
Learn About Data Transfer
Emergency

Water Damage — No Diagnostic Fee

Dropped your phone in water? We waive the diagnostic fee entirely. Power it off, bring it in NOW — every hour matters for recovery.

  • Free assessment — no fee if unfixable
  • Same-day turnaround most cases
  • Starting at $59
Water Damage Info

How to Redeem

1

Walk in or book online

No appointment needed — but booking saves your spot

2

Mention the deal

Tell us which special when you drop off your device

3

Save instantly

Discount applied at the counter — no coupon codes

Specials FAQ

How do I redeem a special?

Just mention the deal when you walk in or book online. No coupon codes, no printing — we'll apply it at the counter.

Can I combine multiple specials?

The student/senior 10% discount stacks with the first-visit $10 off. Other specials can't be combined with each other.

How often do specials change?

We rotate seasonal offers roughly every quarter. The student/senior discount and first-visit offer are always available.

Do specials apply to laptop repairs?

Yes — the first-visit and student/senior discounts apply to any repair including laptops and MacBooks.

Is there a time limit on the first-visit offer?

No expiration — whenever you make it in for your first repair, the $10 off is yours.

What Customers Say

"Cracked my iPhone screen on a Saturday, walked in Monday morning and had it back by lunch. Great price too — way cheaper than the Apple Store."

— Ashley T., Marion

"Battery replacement on my iPhone was done in 30 minutes. Phone lasts all day now. Fair price and they explained everything clearly."

— James W., Marion

Ready to save?

Walk in or book online — mention any deal at the counter.

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